Direct2florist is delighted to announce that it has won the Feefo Gold Trusted Service Award for 5 years in a row!
This follows another year of excellent customer reviews received from verified purchasers. We’ve had a massive 40,000 reviews so far and our service rating is currently over 96% – highlighting the winning formula Direct2florist offers.
The Feefo Gold Service Award is an independent seal of excellence that recognises businesses who deliver exceptional customer service and products, as rated by real customers.
Simon Stirling, Managing Director of Direct2florist said: “We are extremely proud to receive this award for the fifth year running. Customer reviews are so important to the success of a business and to be consistently rated so highly by our online customers is a fantastic achievement.
“Only the best services accredited with gold award – it’s very difficult to get the accreditation – and it’s only achievable thanks to the highest standard flowers and service provided by member florists. The reviews come from verified, real customers, so can’t be fudged or faked in any way – this success is purely down to the high levels of skills, care and professionalism of Direct2florist’s talented member florists.”
About the award
Created by Feefo, the Gold Trusted Service accreditation is awarded to businesses that use Feefo to collect genuine ratings and reviews for their service and products. This badge of honour remains unique as all the awards are based purely on the interactions with verified customers. The customer reviews are then collated by the Feefo review platform, with the accolades being awarded based upon performance.
Simon continued: “Everyone here would like to say a huge thank you to our customers for taking the time to review our service and products after purchasing from our website. These customer reviews help us to continually learn and improve, while also helping other customers to make an informed purchase decision.”
Andrew Mabbutt, CEO at Feefo, said: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”